To our valued customers,
COVID-19 is affecting our families, friends and businesses in a profound way. CARFAX Canada is committed to supporting your business and our employees during this challenging time.
- We remain available to help you via email and phone. Our entire team is working from home so face-to-face visits and sales support collateral will not be available for the time being.
- We are suspending the previously announced price increase for VHR and Lien Express until further notice.
- We are applying a 50% credit for all VHR subscriptions in April. We will be in contact to review this and other options should your business be temporarily suspended. Please also reach out if you have any questions.
- There will be no charge for our valuation products in April; 100% of the subscription cost for the Vehicle Valuation Report (VVR) and Vehicle Trade-in Widget will be credited.
- No customers will be charged the $99 account access fee in April.
Thank you for your partnership as we continue to navigate through the effects of COVID-19 on our industry. There are new developments daily resulting in the constant evaluation of our plan to support you.
If you have any questions, please contact your CARFAX Canada rep, call 1.866.835.8612 or email support@carfax.ca. You can find the phone number for your rep by logging in to the CARFAX Canada Dealer Portal.
