Trust is the foundation of any successful service provider-customer relationship. Yet, our latest survey data reveals that customer trust in service providers may not be as strong as you think.

Nearly all Canadian used car buyers begin their search online, but their go-to sources are changing. Our latest research shows that used car buyers trust channels like dealership and listing sites...

Electric vehicle adoption is showing no signs of slowing down. Canadians are becoming more interested in getting behind of the wheel of EVs, but for some, there’s still some hesitancy about...

Electric vehicles aren’t a shiny new thing anymore – in fact they date back to the 1800s. But despite their long history and now growing popularity, most Canadian car buyers still know very little...

So, you’ve closed the deal. The paperwork is signed. You walk back to your desk and look up at the leaderboard; you’ve just put another satisfied customer behind the wheel.

End of story. Everyone’s...

Auto theft is on the rise in Canada. Reports of carjackings, key fob copying under the cover of darkness, and cloned VINs have been dominating media headlines.

When it comes to keeping their vehicles running smoothly, Canadians know they have options. They’re also not afraid to be picky about where they go.