As we kick off 2020, there are many opportunities to consider regarding the future of customer experience including selling vehicles entirely online, putting an end to negotiation, or even letting...
Latest Articles
The service department is often referred to as the backbone of the dealership; it’s known to bring hard-earned customers back in again and again. Surprisingly, we found that on average only 31% of...
Loyal service customers are extremely profitable. Not only do these customers spend their time and money in the service bay, but 55% of used car buyers who service at a dealership will buy their next...
Did you know that your most effective used car sales team is likely your service department? Among used car buyers who service at a dealership, 74% shop that dealership for their next used vehicle,...
New Generation, New Hurdles
Do you know what millennials are thinking when they visit your dealership? This generation loves to begin their used car search online, find the vehicle they’re interested...
We all want two things – to sell more cars, and to create more happy customers. Unfortunately, we know there are parts of the used car buying process that may cause some friction between you and the...