CARFAX Canada Driving Insights

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Latest Articles

How to Stop Losing Service Customers

The service department is often referred to as the backbone of the dealership; it’s known to bring hard-earned customers back in again and again. Surprisingly, we found that on average only 31% of...

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How Do You Create Loyal Service Customers?

Loyal service customers are extremely profitable. Not only do these customers spend their time and money in the service bay, but 55% of used car buyers who service at a dealership will buy their next...

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Sell Your Service Department to Sell More Cars

Did you know that your most effective used car sales team is likely your service department? Among used car buyers who service at a dealership, 74% shop that dealership for their next used vehicle,...

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Millennials: Not Only Online

New Generation, New Hurdles

Do you know what millennials are thinking when they visit your dealership? This generation loves to begin their used car search online, find the vehicle they’re interested...

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How to Stop Customer Pain Points Before They Start

We all want two things – to sell more cars, and to create more happy customers. Unfortunately, we know there are parts of the used car buying process that may cause some friction between you and the...

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Used car buyers are testing your knowledge – can you pass?

Attention dealers; used car buyers are testing you on your vehicle knowledge. 51% of Canadian used car buyers told us the last time they bought a vehicle, they tested the sales person by asking a...

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