The process of finding a vehicle has evolved over the years but one part that hasn’t changed is how a potential buyer meets their salesperson. For 2 out of 3 car buyers, they meet the person who...
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Canadians are buying more items than ever online, but are your customers ready to buy their next used vehicle online? When we say “online,” we mean that every step of the buying process, from...
As we kick off 2020, there are many opportunities to consider regarding the future of customer experience including selling vehicles entirely online, putting an end to negotiation, or even letting...
The service department is often referred to as the backbone of the dealership; it’s known to bring hard-earned customers back in again and again. Surprisingly, we found that on average only 31% of...
Loyal service customers are extremely profitable. Not only do these customers spend their time and money in the service bay, but 55% of used car buyers who service at a dealership will buy their next...
Did you know that your most effective used car sales team is likely your service department? Among used car buyers who service at a dealership, 74% shop that dealership for their next used vehicle,...